Frequently Asked Questions

Yes. Dogs and cats are allowed, but they must remain secured in a kennel during the entire ride. Please inform us when booking. An additional cleaning fee may apply if extra cleaning is required after the trip.

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We recommend booking as soon as your venue and schedule are confirmed — ideally 6 to 12 months ahead for peak-season Saturdays in spring, summer, and early fall. Larger vehicles like mini coaches and motor coaches book earliest because inventory is limited across the Bay Area. That said, we regularly accommodate shorter timelines when vehicles are available, so contact us even if your wedding is only weeks away.

Yes. SF Black Car provides wedding limo transportation throughout San Francisco using chauffeured luxury sedans and SUVs, including Mercedes-Benz S-Class vehicles and Cadillac Escalade ESVs. We handle hotel-to-ceremony transfers, photo-location travel, reception transfers, and end-of-night getaway service, all managed on a confirmed schedule.

Yes. We regularly assign a sedan or SUV for the couple alongside a Sprinter van or mini coach for the wedding party, all running on one coordinated itinerary. Keeping the wedding party together helps photos, the ceremony, and the reception start on time.

Yes. Guest shuttle service is one of our most requested wedding services. We run Sprinter vans, 27–28 passenger mini coaches, and 40–56 passenger motor coaches between hotels, ceremonies, receptions, and after-party locations — as scheduled transfers or continuous rotations depending on your guest count and venue.

Yes. We build hotel-to-venue shuttle schedules around your guest count, the number of hotels, travel time, and your ceremony start time. For multiple hotels, we can consolidate pickups or run separate routes, and we coordinate return service at the end of the reception.

Yes. We provide scheduled pickups from SFO, Oakland, and San José Mineta airports for individual guests, families, and arriving groups, with transfers to hotels or directly to wedding events. Airport service can be coordinated alongside your main wedding transportation plan.

Our wedding fleet includes luxury sedans, Mercedes-Benz S-Class vehicles, Cadillac Escalade ESV SUVs, luxury Mercedes-Benz Sprinter vans, executive shuttle vans, 27–28 passenger mini coaches, and 40–56 passenger motor coaches. We recommend vehicles based on your passenger counts, venue access, and schedule.

Yes — coordinated multi-vehicle service is a core part of what we do. A single wedding may involve a sedan for the couple, a Sprinter for the wedding party, and coaches for guests, all operating on one master itinerary with one point of contact managing the day.

Yes. Many clients book us for the full wedding weekend: rehearsal dinners, welcome parties, wine tours for visiting guests, after-party transfers, post-wedding brunches, and airport departures. Using one provider across the weekend keeps your logistics simple.

Rates depend on the vehicles selected, service duration, mileage and travel time, passenger counts, your schedule, venue locations, and the number of vehicles required. A single getaway car is priced very differently from a multi-coach guest shuttle operation. Send us your date, locations, and passenger counts and we'll prepare a customized proposal.

Yes. We regularly provide wedding transportation to Napa Valley and Sonoma County venues, including guest shuttles from San Francisco and Peninsula hotels. Wine-country weddings involve longer travel times and specific venue access rules, and we build both into your schedule.

Absolutely — we prefer it. We work directly with planners and coordinators on itineraries, staging locations, rotation timing, and day-of communication, and we provide written confirmations the planner can drop straight into the wedding timeline.

Your wedding date, pickup and drop-off addresses, ceremony and reception times, passenger counts by group, hotel information, the number of transportation groups, vehicle preferences, and any accessibility or timing considerations. The more detail you provide, the more accurate your proposal.

Yes. Wedding timelines evolve, and we expect that. We finalize the complete schedule with you or your planner during the week of the wedding, after all timing details are confirmed, and every chauffeur receives the final itinerary before service.

Yes. Hourly chauffeur service works well when the couple's schedule includes multiple photography stops or venue changes — the vehicle and chauffeur stay with you throughout, moving on your timeline rather than fixed transfers. Hourly bookings are subject to a minimum number of hours.

For hourly reservations, additional time will be billed at the applicable vehicle rate. Extensions are subject to chauffeur and vehicle availability, so we recommend allowing extra time for meetings, traffic, and schedule changes.

Check rates and book online, request a quote, call SF Black Car at (855) 691-8700, or email info@sfblackcar.com. Please provide the service date, pickup locations, schedule, passenger count, vehicle needs, flight information if applicable, and any billing or coordination requirements. Our team will prepare your quote and confirm the transportation plan.

Check rates and book online, request a quote, call SF Black Car at (855) 691-8700, or email info@sfblackcar.com. Please provide your pickup location, service date and start time, estimated duration, number of passengers, preferred vehicle, planned wineries, and return destination. Our team will prepare your quote and confirm your reservation.

Advance booking is strongly recommended, especially for weekends, holidays, harvest season, weddings, and large groups. Vehicle and chauffeur availability may be limited during busy periods.

Children may ride in the vehicle, but individual wineries have their own age and guest policies. Please confirm directly with each winery before making reservations. Child seats are available upon request.

Additional time will be billed according to the reserved vehicle’s hourly rate. Extensions are subject to chauffeur and vehicle availability, so we recommend reserving enough time for tastings, lunch, traffic, and unexpected delays.

Yes, subject to timing, distance, winery availability, and the reserved service duration. Additional time beyond the scheduled reservation will be billed at the applicable hourly rate.

Alcohol may be permitted in certain vehicles when all passengers are of legal drinking age and applicable laws and company policies allow it. Please confirm with our team before the reservation. The chauffeur may refuse service to anyone whose behavior creates a safety concern.

Outside food and non-alcoholic beverages may be permitted depending on the selected vehicle. Please ask before your trip. Open alcohol and food policies may vary by vehicle, and cleaning fees may apply for spills, stains, or excessive mess.

No. Winery tasting fees are generally paid directly to each winery and are separate from your transportation charges.

Most groups comfortably visit three wineries in one day, depending on tasting times, travel distance, lunch plans, and the location of each winery. Trying to visit too many wineries may make the day feel rushed.

Most Napa Valley wine tours require a full-day reservation. The appropriate duration depends on your pickup location, number of winery visits, lunch plans, traffic, and return destination. Our team can help estimate the number of hours needed.

Yes. We provide Napa Valley wine tour transportation for couples, families, corporate groups, wedding parties, and larger groups. Sprinter vans, mini coaches, and motor coaches are available for group transportation.

Our fleet includes luxury sedans, executive SUVs, Mercedes-Benz Sprinter vans, limo sprinter vans, mini coaches, and motor coaches. The best vehicle depends on your group size, comfort preferences, and luggage or storage needs.

Yes. Your private chauffeur and vehicle remain available for the full reservation. The chauffeur will wait nearby while you enjoy each tasting, lunch, or other scheduled activity.

We can pick you up from San Francisco, SFO, Oakland, San Jose, Napa, Sonoma, hotels, private residences, offices, and other Bay Area locations. Travel time from the pickup location may be included in the reserved hours or quoted separately.

Many Napa Valley wineries require advance reservations, especially on weekends, holidays, and during peak seasons. We recommend booking your tastings before confirming the final transportation schedule.

Our team can assist with transportation timing, routing, and the order of your stops. However, guests are generally responsible for selecting wineries and making tasting reservations directly with each winery.

Yes. You may choose your preferred wineries, restaurants, and stops. Provide your itinerary when booking, or share your plans with your chauffeur during the reservation. We recommend confirming winery reservations in advance because many Napa Valley wineries require appointments.

Your reservation includes a private luxury vehicle and professional chauffeur for the scheduled duration. Your chauffeur will handle the driving, wait between winery visits, and transport you safely throughout Napa Valley. Winery tasting fees, meals, parking, and other third-party charges are not included.

Check rates and book online, request a quote, call SF Black Car at (855) 691-8700, or email info@sfblackcar.com. Please provide your pickup and drop-off locations, travel date, flight number, number of passengers, luggage details, and preferred vehicle. Our team will prepare your quote and confirm your reservation.

Yes. We provide airport transportation for individuals, families, corporate travelers, wedding groups, and larger parties. Please provide the passenger and luggage count so our team can recommend the right vehicle.

Yes. SF Black Car operates 24 hours a day, seven days a week, including weekends and holidays. Advance reservations are recommended for early-morning departures and late-night arrivals.

Yes. Additional stops may be arranged in advance or requested during the trip, subject to routing, timing, and availability. Additional charges may apply.

Luggage capacity depends on the selected vehicle. Please provide the number of passengers and the approximate number and size of bags when booking so we can recommend the appropriate vehicle.

Our fleet includes luxury sedans, executive SUVs, Mercedes-Benz Sprinter vans, mini coaches, and motor coaches. The best vehicle depends on the number of passengers, luggage, and any special transportation requirements.

Yes. We provide door-to-door airport transportation from homes, hotels, offices, event venues, and other locations throughout San Francisco and the greater Bay Area.

Pickup time depends on your location, airport, airline, travel date, traffic conditions, and whether the flight is domestic or international. We recommend allowing additional time during weekday commute hours, holidays, conferences, and major Bay Area events.

Yes. You may request a specific pickup time. However, for arriving flights, we generally recommend using the flight number so our team can track the actual landing time and adjust the reservation accordingly.

Please contact your chauffeur or our dispatch team if you expect a longer delay. After the complimentary wait period, additional waiting time may be charged according to the reserved vehicle type.

Airport arrivals include 45 minutes of complimentary wait time beginning when the flight lands. This allows time for passengers to exit the aircraft, collect luggage, and reach the pickup area.

Yes. Airport Meet and Greet service is available upon request for an additional fee. For individual travelers and small groups, a professional chauffeur or greeter can meet you inside the terminal with a name sign, assist with your luggage, and guide you to the vehicle.

For larger groups, you may request a dedicated airport greeter who will meet the group with a name sign, gather all passengers, assist with coordination, and guide everyone to the designated vehicle pickup location.

For standard curbside pickup, your chauffeur will wait in the airport at cell phone lot area until you are ready. After collecting your luggage, contact the chauffeur and provide your terminal and door number. Your chauffeur will then meet you at the designated passenger pickup area.

Yes. We monitor arriving flights and automatically adjust the pickup time for early arrivals, delays, and schedule changes. You do not need to contact us each time your flight status changes.

Provide your flight number when booking, and our dispatch team will monitor your flight. After your flight arrives, you will receive your chauffeur’s name and contact information by email and text message. Your chauffeur will coordinate the pickup location with you.

SF Black Car provides airport transportation to and from San Francisco International Airport (SFO), Oakland International Airport (OAK), and San Jose Mineta International Airport (SJC). We also serve private aviation terminals and FBOs throughout the Bay Area.

Check rates and book online, request a quote, call SF Black Car at (855) 691-8700, or email info@sfblackcar.com. Please provide your pickup location, service date and start time, estimated duration, number of passengers, preferred vehicle, and general itinerary. Our team will prepare your quote and confirm your reservation.

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Advance reservations are recommended, especially for weekends, holidays, conferences, weddings, concerts, and major Bay Area events. Same-day service may be available depending on vehicle and chauffeur availability.

Yes. Hourly service can begin at SFO, OAK, SJC, a private airport, or an FBO. Please provide your flight information so our dispatch team can monitor the arrival and coordinate your chauffeur.

Yes. Our chauffeurs are professionally screened, background-checked, and driving-record reviewed. They are also trained to provide courteous, discreet, and dependable luxury transportation.

Gratuity is optional and at your discretion. You may tip your chauffeur directly or contact us to have a gratuity amount added separately.

Parking fees, tolls, airport fees, permits, and other trip-related expenses may be added when applicable. Your quote or reservation confirmation will explain which charges are included in your service. Please review our Terms and Conditions for more information.

Additional time is billed according to the vehicle’s hourly rate. Service extensions are subject to chauffeur and vehicle availability, so we recommend reserving enough time for traffic, meetings, meals, and unexpected schedule changes.

Minimum hourly requirements may apply depending on the vehicle type, date, pickup location, and service area. Longer minimums may apply for special events, holidays, wine tours, and travel outside the immediate Bay Area.

Yes. We offer vehicles for individual travelers, families, corporate groups, wedding parties, and larger groups. Please provide the number of passengers and the estimated amount of luggage so we can recommend the most appropriate vehicle.

Our late-model fleet includes luxury sedans, executive SUVs, Mercedes-Benz Sprinter vans, mini coaches, and motor coaches. The best vehicle for your trip will depend on your group size, luggage requirements, and transportation needs.

SF Black Car provides private car service and group transportation throughout San Francisco, Silicon Valley, the Peninsula, the East Bay, Marin County, Napa Valley, Sonoma County, and other Bay Area destinations, including all major airports.

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Hourly service is ideal for business meetings, corporate roadshows, shopping, dinners, weddings, special events, sightseeing, wine tours, medical appointments, and nights out in San Francisco.

Yes. Your dedicated chauffeur and vehicle remain available during the reserved hours. The chauffeur will wait at a nearby legal and permitted location until you are ready to continue.

Yes. Hourly service is designed for flexibility. You may adjust your schedule, add stops, or change destinations during the reservation, subject to vehicle availability and the reserved service area.

We can pick you up from your home, hotel, office, restaurant, event venue, airport, or private aviation terminal. Hourly chauffeur service is available throughout San Francisco and the greater Bay Area.

Choose your vehicle, pickup location, start time, and estimated number of hours. During your reservation, simply share your destinations and schedule with your chauffeur. Your chauffeur will wait nearby between stops and take you to each location as needed.

We are sorry that you were unhappy with our service. Please email us with the details of how we didn't meet your expectations, and we will get back to you as soon as possible.

We apologize for the inconvenience; occasionally, our system won't recognize an address. We will gladly assist you in such instances. Please call us and provide the required address details using the phone numbers listed below, and we will ensure it is added to the SF Black Car system.

This could be due to a variety of reasons. Please contact us via the Email us providing the following information — which credit card type you tried to add, browser details or app version and whether there was a specific error message, and if so, what it said. Please do not send us your credit card details. for the quick response please call us at (855) 691-8700.

If you can't remember the email address that you registered your SF Black Car account with, simply fill out the form at Contact Us page. Please provide us with a few details, such as possible email addresses and booking details (date/time, destination).

To sign in to your SF Black Car account, click on Quote or reserve and LOG IN on right hand side of the homepage. Then simply enter the email address and password you registered with.

In this section you can change your personal details, add a user, stored location, print invoice, and manage your notification settings. You can also change your password and add or remove your credit card details for future bookings.

Log in to your SF Black Car account, click on Quote or reserve. Then LOG IN on right hand side of the homepage. On the login information page, you can CHANGE PASSWORD from the menu on the right-hand side. Alternatively, before signing in, you can select LOG IN and then "LOST PASSWORD?". You will then receive an email prompting you to reset your password.

If you have forgotten your password, please click Quote or reserve. Then LOG IN. On the same menu please click FORGOT PASSWORD? You will then receive an email prompting you to reset your password.

RIDES is where you have an overview of all of the bookings made through your account, as well as their current status. Click on individual rides for all of your detailed ride information. You can also make changes to your bookings here up to three days before the pickup time. By clicking on a past booking, invoices are also available in this section, should you need to download them again.

No. For your security we never accept card details by email. To update your card, log in to your SF Black Car account on the web or in the app, click your name, choose PROFILE, then open PAYMENT to add, change, or remove a card. You can also call us at 855-691-8700 and our team will help.

Contact Customer Care right away with your booking number and the amount charged, either by email or at one of the phone numbers listed below. We'll investigate immediately and correct anything that's wrong.

We accept Visa, Mastercard, American Express, and Discover, as well as Zelle. A valid credit card is required to confirm a booking. Your card is stored by our PCI-DSS compliant payment provider rather than by us, so we receive only a reference to it and never see details such as your CVC/CVV. We don't accept cash, and quoted rates already include taxes and fees. Corporate clients can email info@sfblackcar.com about additional payment methods.

Log in, click your name, choose PROFILE, then open PAYMENT to add or delete cards. Personal accounts can store two cards. You can also call us at 855-691-8700 and our team will add or remove a card for you.

We place a pre-authorization that holds funds 24 to 48 hours before your ride takes place. The hold reserves the amount without charging you, the same practice hotels and rental car companies use. Your card is then charged for the final amount and we send your receipt within 48 hours after the ride is complete. If you cancel, the Cancellation Policy in our Terms and Conditions applies; when a cancellation qualifies as free, the hold is released automatically and your card is never charged.

All rides are charged in US dollars. You'll see the currency displayed throughout the booking process, starting at the vehicle selection step.

One-way rides are priced by distance and hourly bookings by duration. Pickup time and meet-and-greet service at certain airports and stations can also affect the total. Every factor that applies is itemized next to your price, and we review our rates regularly to stay competitive. Please be advised that prices are subject to change based upon travel time. See our Terms and Conditions for full details.

Pricing is available instantly on our homepage. Click Check Rate & Book, then enter your pickup and drop-off addresses along with your date and time. Select Vehicle to see all available car classes and their prices. All rates are quoted per vehicle, not per passenger.

First add a new payment method in the app or on the website. Then contact Customer Care through the Contact Form or one of the phone numbers listed below and tell us what happened. We'll delete the old card and move your upcoming rides to the new one.

You are most likely seeing a pre-authorization sitting alongside the charge. Some banks display holds and charges identically, but only the charge actually moves money. We hold funds 24 to 48 hours before your ride takes place, and your final receipt is sent within 48 hours after the ride is complete. Your bank can confirm which entry is the hold, and if anything still looks wrong, contact our Customer Care team.

Log in and click INVOICES at the top of the page to view or download any invoice. You can also open it from the confirmation or payment email we sent. If you cannot find an invoice or cannot get into your account, contact us and we will resend it.

We send your final receipt within 48 hours after your ride is complete. Every invoice is also available to view or download under INVOICES in your account.

No. You can book only rides that take place up to the end of the month before your card expires, so a card expiring in April covers rides through 31 March. If the date falls outside that window you will see a message that the card is expired or about to expire, and you will need to add a valid card.

One-way service provides transportation from one pickup location to one destination, usually at a fixed rate. Hourly car service gives you a private vehicle and dedicated chauffeur for a reserved number of hours. The chauffeur remains available throughout the reservation, allowing multiple stops, waiting time, and reasonable itinerary changes without booking a separate ride for each destination.

For pickups from a hotel, home, or other non-airport location, your chauffeur will wait up to 30 minutes. The first 5 minutes are complimentary, and additional waiting time may be charged. Please contact us if you expect to be delayed.

For airport pickups, 45 minutes of complimentary wait time is included from the time your flight lands. When you provide your flight number, we will track your arrival and adjust the pickup time accordingly. For extended delays, we will contact you to arrange the best available solution.

Airport Pickup Options

Meet & Greet:
Your chauffeur will meet you with a name sign at baggage claim for domestic flights or outside customs for international arrivals.

Curbside Pickup:
After collecting your luggage, text your chauffeur when you are ready.

• Domestic: Send your terminal and door number.
• International: Meet at the Limo Pickup Zone on the center island near Door 2.
• Large Vehicles: Sprinter vans, mini coaches, and motor coaches may pick up only from the designated Courtyard area at SFO. Airport Greeter Service is available upon request.

After landing, you will receive your chauffeur’s information by text and email. Please provide the passenger’s mobile number. International travelers should also check WhatsApp.

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You can find out more about SF Black Car's fleet of vehicles, as well as the number of passengers and bags they can carry on our booking page. Should you have any specific requirements, feel free to contact us via the form at the bottom of the page and we will work on a solution for you.

For airport pickups, you have a complimentary wait time of 45 minutes. We understand that there may be issues beyond your control that could lead to unexpected delays. By providing your flight details upon booking, your driver is able to track your arrival time and will adjust your pickup time accordingly. If there is a very long delay and the driver is not able to wait, we will contact you to work out an alternative solution.

You will receive the name and phone number of your driver Two hour before your pickup time. These are sent to you via email. If you have booked for someone else and entered the contact details of the passenger, then they will receive these details as well.

No, even if the driver arrives early, your complimentary wait time starts at your scheduled pickup time. The complimentary wait time is 45 minutes for airport pickups, and 5 minutes for all other pickups. By providing your flight details when you book, your driver will be able to track your arrival time and can adjust your pickup time accordingly. If there is a very long delay and the driver is not able to wait, we will contact you to work out an alternative solution.

Cancellation terms vary by vehicle and reservation type. Sedan and SUV reservations may be canceled without charge at least 24 hours before pickup. Sprinter van, mini coach, and motor coach reservations require at least seven days’ notice. Late cancellations and no-shows may be charged in full. Please review your reservation confirmation for the exact terms.

Please call or email SF Black Car as soon as possible with your airline and flight number so we can track your arrival and adjust the pickup time if needed.

Yes. Child seats are available upon request for an additional fee. Please provide the child’s age and approximate weight when booking.

For safety reasons, our chauffeurs are not responsible for installing child seats. The parent or guardian must install or inspect the seat and confirm that it is properly secured before travel. SF Black Car is not responsible for improperly installed child seats.