Frequently Asked Questions

For one-way rides, if you receive a Conformation Email and it is more than Seventy Two hours before your pickup time for Sedan and Suv's and 2 week for Sprinter, mini coach van and stretch limo, you may still cancel free of charge. If you cancel less than Seventy Two hours before the pickup time for Sedan and SUV's and 2 week for Sprinter, mini coach van and stretch limo you will be charged the full amount for the ride. Hourly rides can be cancelled 72 hours before the pickup time free of charge for only Sedan and SUV's and 2 week for Sprinter, mini coach van and stretch limo. All cancellations can only be made using the cancel feature in our Apps or Website.

Please call or email SF Black Car as soon as possible with your reservation details and requested changes. Changes are subject to vehicle availability and may affect the total price. Once updated, we will send you a revised confirmation.

Yes. You can book transportation for another passenger. Please provide the passenger’s full name and mobile phone number so they can receive chauffeur details and pickup updates. The person making the reservation remains responsible for payment and any booking changes.

Please call or email SF Black Car as soon as possible with your reservation details. Cancellation fees may apply depending on the vehicle type and how much notice is provided. Once canceled, we will send you a confirmation.

All prices are per vehicle, not per person. The total rate depends on the vehicle type, itinerary, service duration, and any additional services requested.

Please call or email SF Black Car as soon as possible with the correct address and your reservation details. Changes are subject to availability and may affect the fare or pickup time. We will send you an updated confirmation once the change is made.

Please contact SF Black Car with your reservation or invoice number and a brief description of the issue. Our team will review the invoice and send a corrected copy if needed.