Palo Alto Black Car Service

Yes. Dogs and cats are allowed, but they must remain secured in a kennel during the entire ride. Please inform us when booking. An additional cleaning fee may apply if extra cleaning is required after the trip.

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We recommend booking as soon as your venue and schedule are confirmed — ideally 6 to 12 months ahead for peak-season Saturdays in spring, summer, and early fall. Larger vehicles like mini coaches and motor coaches book earliest because inventory is limited across the Bay Area. That said, we regularly accommodate shorter timelines when vehicles are available, so contact us even if your wedding is only weeks away.

Yes. We regularly assign a sedan or SUV for the couple alongside a Sprinter van or mini coach for the wedding party, all running on one coordinated itinerary. Keeping the wedding party together helps photos, the ceremony, and the reception start on time.

Yes. Guest shuttle service is one of our most requested wedding services. We run Sprinter vans, 27–28 passenger mini coaches, and 40–56 passenger motor coaches between hotels, ceremonies, receptions, and after-party locations — as scheduled transfers or continuous rotations depending on your guest count and venue.

Yes. We build hotel-to-venue shuttle schedules around your guest count, the number of hotels, travel time, and your ceremony start time. For multiple hotels, we can consolidate pickups or run separate routes, and we coordinate return service at the end of the reception.

Yes. We provide scheduled pickups from SFO, Oakland, and San José Mineta airports for individual guests, families, and arriving groups, with transfers to hotels or directly to wedding events. Airport service can be coordinated alongside your main wedding transportation plan.

Our wedding fleet includes luxury sedans, Mercedes-Benz S-Class vehicles, Cadillac Escalade ESV SUVs, luxury Mercedes-Benz Sprinter vans, executive shuttle vans, 27–28 passenger mini coaches, and 40–56 passenger motor coaches. We recommend vehicles based on your passenger counts, venue access, and schedule.

Yes — coordinated multi-vehicle service is a core part of what we do. A single wedding may involve a sedan for the couple, a Sprinter for the wedding party, and coaches for guests, all operating on one master itinerary with one point of contact managing the day.

Yes. Many clients book us for the full wedding weekend: rehearsal dinners, welcome parties, wine tours for visiting guests, after-party transfers, post-wedding brunches, and airport departures. Using one provider across the weekend keeps your logistics simple.

Rates depend on the vehicles selected, service duration, mileage and travel time, passenger counts, your schedule, venue locations, and the number of vehicles required. A single getaway car is priced very differently from a multi-coach guest shuttle operation. Send us your date, locations, and passenger counts and we'll prepare a customized proposal.

Advance booking is strongly recommended, especially for weekends, holidays, harvest season, weddings, and large groups. Vehicle and chauffeur availability may be limited during busy periods.

Yes. SF Black Car operates 24 hours a day, seven days a week, including weekends and holidays. Advance reservations are recommended for early-morning departures and late-night arrivals.

Yes. Additional stops may be arranged in advance or requested during the trip, subject to routing, timing, and availability. Additional charges may apply.

Luggage capacity depends on the selected vehicle. Please provide the number of passengers and the approximate number and size of bags when booking so we can recommend the appropriate vehicle.

Yes. We provide door-to-door airport transportation from homes, hotels, offices, event venues, and other locations throughout San Francisco and the greater Bay Area.

Pickup time depends on your location, airport, airline, travel date, traffic conditions, and whether the flight is domestic or international. We recommend allowing additional time during weekday commute hours, holidays, conferences, and major Bay Area events.

Advance reservations are recommended, especially for weekends, holidays, conferences, weddings, concerts, and major Bay Area events. Same-day service may be available depending on vehicle and chauffeur availability.

Yes. Our chauffeurs are professionally screened, background-checked, and driving-record reviewed. They are also trained to provide courteous, discreet, and dependable luxury transportation.

Gratuity is optional and at your discretion. You may tip your chauffeur directly or contact us to have a gratuity amount added separately.

Parking fees, tolls, airport fees, permits, and other trip-related expenses may be added when applicable. Your quote or reservation confirmation will explain which charges are included in your service. Please review our Terms and Conditions for more information.

Our late-model fleet includes luxury sedans, executive SUVs, Mercedes-Benz Sprinter vans, mini coaches, and motor coaches. The best vehicle for your trip will depend on your group size, luggage requirements, and transportation needs.

SF Black Car provides private car service and group transportation throughout San Francisco, Silicon Valley, the Peninsula, the East Bay, Marin County, Napa Valley, Sonoma County, and other Bay Area destinations, including all major airports.

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We can pick you up from your home, hotel, office, restaurant, event venue, airport, or private aviation terminal. Hourly chauffeur service is available throughout San Francisco and the greater Bay Area.

Log in and click INVOICES at the top of the page to view or download any invoice. You can also open it from the confirmation or payment email we sent. If you cannot find an invoice or cannot get into your account, contact us and we will resend it.

One-way service provides transportation from one pickup location to one destination, usually at a fixed rate. Hourly car service gives you a private vehicle and dedicated chauffeur for a reserved number of hours. The chauffeur remains available throughout the reservation, allowing multiple stops, waiting time, and reasonable itinerary changes without booking a separate ride for each destination.

You will receive the name and phone number of your driver Two hour before your pickup time. These are sent to you via email. If you have booked for someone else and entered the contact details of the passenger, then they will receive these details as well.

No, even if the driver arrives early, your complimentary wait time starts at your scheduled pickup time. The complimentary wait time is 45 minutes for airport pickups, and 5 minutes for all other pickups. By providing your flight details when you book, your driver will be able to track your arrival time and can adjust your pickup time accordingly. If there is a very long delay and the driver is not able to wait, we will contact you to work out an alternative solution.

Cancellation terms vary by vehicle and reservation type. Sedan and SUV reservations may be canceled without charge at least 24 hours before pickup. Sprinter van, mini coach, and motor coach reservations require at least seven days’ notice. Late cancellations and no-shows may be charged in full. Please review your reservation confirmation for the exact terms.

Yes. Child seats are available upon request for an additional fee. Please provide the child’s age and approximate weight when booking.

For safety reasons, our chauffeurs are not responsible for installing child seats. The parent or guardian must install or inspect the seat and confirm that it is properly secured before travel. SF Black Car is not responsible for improperly installed child seats.

Please call or email SF Black Car as soon as possible with your reservation details and requested changes. Changes are subject to vehicle availability and may affect the total price. Once updated, we will send you a revised confirmation.

Yes. You can book transportation for another passenger. Please provide the passenger’s full name and mobile phone number so they can receive chauffeur details and pickup updates. The person making the reservation remains responsible for payment and any booking changes.

Please call or email SF Black Car as soon as possible with your reservation details. Cancellation fees may apply depending on the vehicle type and how much notice is provided. Once canceled, we will send you a confirmation.

All prices are per vehicle, not per person. The total rate depends on the vehicle type, itinerary, service duration, and any additional services requested.

Please contact SF Black Car with your reservation or invoice number and a brief description of the issue. Our team will review the invoice and send a corrected copy if needed.